Return & Refund Policy
Thank you for shopping at DealPowerhouse. We take pride in providing high-quality antivirus software solutions for all your digital protection needs. Please read our return and refund policy carefully to understand your rights and obligations.
1. Digital Products
As our products are primarily digital in nature (software keys and licenses), they are not eligible for return or exchange after purchase. All sales of digital antivirus licenses are considered final.
2. Refund Eligibility
In certain cases, a refund may be considered under the following conditions:
- The license key provided is faulty or invalid.
- You have not downloaded or activated the software, and the request is made within 7 days of the purchase.
- There is an issue with product delivery (e.g., you did not receive your product via email).
3. Requesting a Refund
If you believe you are eligible for a refund based on the conditions above, please contact our customer support team at [email protected] with the following details:
- Your full name and email address used for purchase.
- Order ID and product name.
- A description of the issue or reason for the refund request.
Our team will review your request within 3-5 business days and respond with a resolution.
4. Refund Process
Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that processing times may vary depending on your bank or payment provider.
5. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- The product has been successfully activated and used.
- The refund request is made after 7 days of the purchase.
- Change of mind or incorrect purchase.
- Any issues unrelated to the functionality or delivery of the antivirus product.
6. Exchange Policy
At this time, we do not offer exchanges on any of our digital products. Please ensure that you carefully review the product and system requirements before making a purchase.
7. Contact Information
If you have any questions about our return and refund policy, please reach out to us at [email protected]. We are here to assist you with any concerns.